Privacy Policy
Last updated: January 1, 2025 · Effective: January 1, 2025
1. Who We Are
DocBun (“we”, “our”, or “us”) operates the website docbun.online and provides professional business document generation software as a service.
📍 Contact Information
2. Information We Collect
We collect information you provide directly, including:
- Account information: Name, email address, and password when you sign up.
- Payment information: Billing details processed by Paddle. We do not store your card details.
- Document data: Company details, client information, and document content you enter to generate documents.
- Usage data: Log files, IP addresses, browser type, pages visited, and time spent on pages.
- Communications: Emails or messages you send to our support team.
3. How We Use Your Information
- Provide, operate, and improve the DocBun service.
- Process your one-time payment and manage your account.
- Send transactional emails (receipts, password resets, account confirmations).
- Respond to support requests within 24 business hours.
- Monitor and analyze usage to improve the platform.
- Comply with legal obligations.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only with:
- Paddle: Our payment processor, for billing and payment purposes.
- Infrastructure providers: Cloud hosting and database providers under strict data processing agreements.
- Legal authorities: If required by law, court order, or to protect rights and safety.
5. Data Retention
We retain your account and document data for as long as your account is active. If you close your account, we will delete your data within 90 days, unless required by law to retain it longer. Generated documents are stored securely and only accessible by you.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights:
- Access: Request a copy of the data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data (“right to be forgotten”).
- Portability: Request your data in a machine-readable format.
- Objection: Object to certain types of processing.
To exercise any of these rights, email us at support@docbun.online. We will respond within 30 days.
7. Cookies
We use essential cookies to keep you logged in and remember your preferences. Analytics cookies are anonymized and used only to improve the service. You can disable cookies in your browser settings, though some features may not work correctly.
8. Data Security
We implement industry-standard security measures including SSL encryption, hashed passwords, and restricted access controls. All generated documents are stored with encryption. No method of transmission over the internet is 100% secure, but we take every reasonable measure to protect your data.
9. Children’s Privacy
DocBun is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us personal data, contact us immediately and we will delete it promptly.
10. International Data Transfers
If you are located in the EU, your data may be processed in the United States or other countries. We ensure appropriate safeguards are in place in accordance with GDPR requirements for international data transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website at least 14 days before changes take effect.